Customer Service Associate

Title: Customer Service Associate

Mandate: To perform and complete all tasks at the highest level of professionalism* and competence* within the scope of authority and responsibility of the overall function.

Responsibilities:

• Patient Liaison
• Administration
• Professional Development

Objectives: (by Responsibility)

Patient Liaison

• To ensure that all the Accounts Receivable amounts relevant to the assigned Patients are managed and worked to resolution in the most effective and efficient way on an ongoing basis. This includes but not limited to the following:
  
  • Proactively contacting the Patient, responding to Patient calls and assigned voicemails
  • Ensuring that the Patient fully understands their payment obligations to their Provider
  • Maintaining HIPPA compliance guidelines at all times
  • Appropriately educating the Patient around relevant issues when and as needed regarding their coverage and their obligations within it
  • Maintaining the accuracy of the Patient’s pertinent information
  • Accurately transcribing and maintaining all relevant notes in client assigned system as they pertain to all Patient interactions at all times
  • Processing Patient payments
  • Informing the appropriate Manager of any relevant issues that pertain to the Patient and their Accounts Receivable obligations as needed

Administration

• Attend and participate in all relevant team meetings as requested.
• Ensure that effective interdepartmental communication is adhered to at all times.
• Adhere to all relevant departmental, company, and compliance policies and procedures at all times.

*Professionalism is described as being consistently appropriate in all situations and at all times.
*Competence is defined as using “effectiveness and efficiency” in equal measure at all times.

Professional Development

• To attend all relevant skill building workshops as requested.
• To stay current with all relevant skills, subjects and materials as it applies to the overall function.
• To drive your own Performance Appraisal process every 90 days as supported and formalized by your manager.
• To ensure that appropriate Self-Management is exercised at all times as it applies to the overall function and specifically as it relates to:
  
  • Overall Professionalism
  • Judgment
  • Poise and Etiquette
  • Propriety
  • Dress code (company supplied scrubs)
  • Confidentiality (at all times)
  • Managing Emotions (Emotional Maturity and control in all situations)
  • Taking Initiative (may involve personal discomfort)
  • Being self-directed
  • Accepting responsibility
  • Being accountable
  • Self-critiquing
  • Accepting and growing with others’ critique
  • Being objective (when relevant)
  • Building and maintaining workable relationships (based on mutual trust and respect)
  • Suspending judgment (when relevant)
  • Not discriminating
  • Being accepting rather than judgmental (when appropriate)
  • Allowing others their feelings
  • Extending common courtesies
  • Behaving out of a sense of urgency (when appropriate)
  • Striving for Balance
  • Appropriately delegating
  • Evolving self-awareness
  • Problem Solving and Decision Making (within scope of the function)
  • Overall versatility (knowledge of Neighborhood Specialties and Profile information and appropriate application of this knowledge)

Skills/Qualifications

• Must be an effective and disciplined self-manager
• The ability to manage an assigned workload that changes daily
• Proven competent communication skills
• A willingness to work in a confidential environment
• Strong interpersonal relationship building skills
• Must enjoy people contact and working with people
• An organized work ethic that includes paying attention to detail
• Proven ability to prioritize work with changing deadlines
• Proven ability to work with other team members out of relationships based on mutual trust and respect as well as being versatile as needed
• Demonstrated ability to understand and implement verbal and written direction as directed
• Intermediate level Microsoft Word and Outlook skills
• Working knowledge of Microsoft Windows 7 or higher
• Required manual dexterity for using a calculator, computer keyboard, scanner and capturing information in writing
• Proficient in English
• Proficiency in Spanish a plus

Education/Experience

• 2 years of experience in Customer Service either in person or in a Call Center
• 2 years of medical billing
• High School diploma

• Higher Education a plus
• Basic understanding of Medical Insurance coverage a plus

About Us:

Fellow Health Partners Inc. is a leading-edge medical business solutions company that helps healthcare professionals and institutions to improve their bottom line by applying innovative methods of streamlining and enhancing the medical billing process. Supported by an active advisory board of leading doctors, Fellow Health Partners acts as an extension to any medical practice or facility by providing billing expertise, office and workflow solutions, customer service assistance, Advisory services, and administrative support.

We thank all applicants for their interest, however, only those selected for interview will be contacted.

Ready to take the next step in your career? Apply now and join our dedicated team at Fellow Health Partners!

Apply Today!