Title: Customer Service Associate

Mandate: To perform and complete all tasks at the highest level of professionalism* and competence* within the scope of authority and responsibility of the overall function.
Responsibilities:

Patient Liaison
Administration
Professional Development
Objectives: (by Responsibility)

Patient Liaison

To ensure that all the Accounts Receivable amounts relevant to the assigned Patients are managed and worked to resolution in the most effective and efficient way on an ongoing basis. This includes but not limited to the following:

Proactively contacting the Patient, responding to Patient calls and assigned voicemails
Ensuring that the Patient fully understands their payment obligations to their Provider
Maintaining HIPPA compliance guidelines at all times
Appropriately educating the Patient around relevant issues when and as needed regarding their coverage and their obligations within it
Maintaining the accuracy of the Patient’s pertinent information
Accurately transcribing and maintaining all relevant notes in client assigned system as they pertain to all Patient interactions at all times
Processing Patient payments
Informing the appropriate Manager of any relevant issues that pertain to the Patient and their Accounts Receivable obligations as needed

Administration

Attend and participate in all relevant team meetings as requested.
Ensure that effective interdepartmental communication is adhered to at all times.
Adhere to all relevant departmental, company, and compliance policies and procedures at all times.
*Professionalism is described as being consistently appropriate in all situations and at all times.
*Competence is defined as using “effectiveness and efficiency” in equal measure at all times.

Professional Development

To attend all relevant skill building workshops as requested.
To stay current with all relevant skills, subjects and materials as it applies to the overall function.
To drive your own Performance Appraisal process every 90 days as supported and formalized by your manager.
To ensure that appropriate Self-Management is exercised at all times as it applies to the overall function and specifically as it relates to:

Overall Professionalism
Judgment
Poise and Etiquette
Propriety
Dress code (company supplied scrubs)
Confidentiality (at all times)
Managing Emotions (Emotional Maturity and control in all situations)
Taking Initiative (may involve personal discomfort)
Being self-directed
Accepting responsibility
Being accountable
Self-critiquing
Accepting and growing with others’ critique
Being objective (when relevant)
Building and maintaining workable relationships (based on mutual trust and respect)
Suspending judgment (when relevant)
Not discriminating
Being accepting rather than judgmental (when appropriate)
Allowing others their feelings
Extending common courtesies
Behaving out of a sense of urgency (when appropriate)
Striving for Balance
Appropriately delegating
Evolving self-awareness
Problem Solving and Decision Making (within scope of the function)
Overall versatility (knowledge of Neighborhood Specialties and Profile information and appropriate application of this knowledge)

Skills/Qualifications

Must be an effective and disciplined self-manager
The ability to manage an assigned workload that changes daily
Proven competent communication skills
A willingness to work in a confidential environment
Strong interpersonal relationship building skills
Must enjoy people contact and working with people
An organized work ethic that includes paying attention to detail
Proven ability to prioritize work with changing deadlines
Proven ability to work with other team members out of relationships based on mutual trust and respect as well as being versatile as needed
Demonstrated ability to understand and implement verbal and written direction as directed
Intermediate level Microsoft Word and Outlook skills
Working knowledge of Microsoft Windows 7 or higher
Required manual dexterity for using a calculator, computer keyboard, scanner and capturing information in writing
Proficient in English
Proficiency in Spanish a plus
Education/Experience

2 years of experience in Customer Service either in person or in a Call Center
2 years of medical billing
High School diploma

Higher Education a plus
Basic understanding of Medical Insurance coverage a plus
About Us:
Fellow Health Partners Inc. is a leading-edge medical business solutions company that helps healthcare professionals and institutions to improve their bottom line by applying innovative methods of streamlining and enhancing the medical billing process. Supported by an active advisory board of leading doctors, Fellow Health Partners acts as an extension to any medical practice or facility by providing billing expertise, office and workflow solutions, customer service assistance, Advisory services, and administrative support.
We thank all applicants for their interest, however, only those selected for interview will be contacted.
Ready to take the next step in your career? Apply now and join our dedicated team at Fellow Health Partners!
Apply Today!

Title: Revenue Cycle Management Associate

Mandate: To perform and complete all tasks at the highest level of professionalism* and competence* within the scope of authority and responsibility of the overall function.

Responsibilities
• AR Follow-up
• Administration
• Professional Development

Objectives (by Responsibility)
AR Follow-up
1. Denial Management
• Investigate and resolve claim denials by identifying the root causes and taking appropriate actions (resubmission of claims, appeals or corrections)
2. Follow-up
• Pursue outstanding accounts through phone calls, portals, emails, written communication to facilitate timely payment from payers.
• Assure all accounts are noted and updated accordingly to reflect action taken
• Adhere to established workflows to ensure follow-up efficiencies and meet KPI metrics for quality and productivity
3. Aging reports
• Work assigned reports
4. Escalate any trends or denial issues to manager

Administration
1. Attend and participate in all relevant team meetings as requested.
2. Ensure that effective interdepartmental communication is adhered to at all times.
3. Adhere to all relevant departmental, company, and compliance policies and procedures at all times.
4. Reconcile daily postings against client’s daily bank transactions. (Senior RCMA’s responsibility only)
*Professionalism is described as being consistently appropriate in all situations and at all times.
*Competence is defined as using “effectiveness and efficiency” in equal measure at all times.

Professional Development
1. To attend all relevant skill building workshops as requested.
2. To stay current with all relevant skills, subjects and materials as it applies to the overall function.
3. To drive your own Performance Appraisal process every 90 days as supported and formalized by your manager.
4. To ensure that appropriate Self-Management is exercised at all times as it applies to the overall function and specifically as it relates to:
• Overall Professionalism
• Judgment
• Poise and Etiquette
• Propriety
• Dress code (business casual)
• Confidentiality (at all times)
• Managing Emotions (Emotional Maturity and control in all situations)
• Taking Initiative (may involve personal discomfort)
• Being self-directed
• Accepting responsibility
• Being accountable
• Self-critiquing
• Accepting and growing with others’ critique
• Being objective (when relevant)
• Building and maintaining workable relationships (based on mutual trust and respect)
• Suspending judgment (when relevant)
• Not discriminating
• Being accepting rather than judgmental (when appropriate)
• Allowing others their feelings
• Extending common courtesies
• Behaving out of a sense of urgency (when appropriate)
• Striving for Balance
• Appropriately delegating
• Evolving self-awareness
• Problem Solving and Decision Making (within scope of the function)
• Overall versatility (knowledge of Neighborhood Specialties and Profile information and appropriate application of this knowledge)
About us:
Fellow Health Partners Inc. is a leading-edge medical business solutions company that helps healthcare professionals and institutions to improve their bottom line by applying innovative methods of streamlining and enhancing the medical billing process. Supported by an active advisory board of leading doctors, Fellow Health Partners acts as an extension to any medical practice or facility by providing billing expertise, office and workflow solutions, customer service assistance, Advisory services, and administrative support.
We thank all applicants for their interest, however, only those selected for interview will be contacted..
Ready to take the next step in your career? Apply now and join our dedicated team at Fellow Health Partners!
Apply Today!